Shipping & delivery time
Delivery time is usually 2 to 5 business days after payment is received. Once your order has been shipped, you will receive a shipping confirmation with a track-and-trace code, if available.
The stated timeframe refers to the processing and dispatch of your order. The final delivery time depends on the carrier, the delivery address and any congestion or delays during transport.
Check your delivery address carefully. Reasonable additional costs directly arising from an incorrect or incomplete address provided by the customer may, to the extent permitted by law, be charged to the customer.
Has your order not received a new track-and-trace update after the expected delivery time, or has the package not arrived? Please contact us so that we can investigate this for you.
Returns & cooling-off period
You have the right to cancel your online purchase within 14 days of receipt without giving any reason. After you have informed us that you wish to return the order, you have a further 14 days to return the product.
Report your return via our cancellation function or contact Glowteq. Please state your name, order number and which products you would like to return.
Return costs
For a normal return shipment within the statutory cooling-off period, the return costs are at your own expense. Via Glowteq you can request a return label with track & trace for €7.95. This amount will be deducted from the amount to be refunded.
Has a product been delivered incorrectly, received damaged or demonstrably defective? Please contact us first. In that case, the necessary return costs are at Glowteq's expense.
Return conditions
You may inspect and assess a product at home in the same way as you would be allowed to in a physical shop. A beauty device may be unpacked, inspected, held and – if necessary – briefly switched on to check that it works. During this assessment the device must not actually be used on the skin. For the Medicube AGE-R Booster Pro X2 this means, for example, that you may inspect and switch on the device, but not use it on your face or skin. Other beauty devices, such as the NeedlingPen and the SolarMask, may likewise not be used as an actual treatment on the skin if you only wish to assess them. Use that goes beyond what is necessary to determine the nature, characteristics and functioning of the product may result in a reduction in value.
Pack the product carefully and, if reasonably possible, also include the original packaging, accessories, manuals and supplied parts. If a product has decreased in value due to further use, damage or careless handling, we may offset this decrease in value against the amount to be refunded.
Always keep the shipping receipt and the track-and-trace code until your return has been fully processed.
Exceptions for sealed products
For sealed products that, for reasons of health protection or hygiene, are not suitable for return, the right of cancellation lapses once the seal is broken after delivery.
This may apply, among other things, to sealed needle modules, cartridges and other sterile or hygienic products. A standard product packaging does not automatically count as a hygiene seal. The relevant product page will state before purchase if this exception applies.
Refund
When you return the entire order, we will refund the purchase amount and the standard delivery costs of the outward shipment. For a partial return, the original delivery costs will not be refunded.
The refund will be made no later than 14 days after your cancellation notice via the same payment method used for the original purchase. We may wait to refund until we have received the products or until you have shown that you have returned them, whichever occurs first.
Return address
Returns are always processed through Glowteq. Because we ship from different fulfillment locations, the return address may vary by product. Therefore, please register your return with us first. After your return registration, you will receive the correct return address and clear return instructions from us. When you use our return label service, you will also receive the corresponding return label.